1. Authorization & Identity
Please submit only records you are entitled to retrieve as the patient, a legal guardian, or an authorized family member or representative. If you are helping a family member, please make sure they have agreed.
2. Service Scope & File Delivery
We use the hospital link you submit to retrieve the records it provides, organize DICOM files (.dcm) where needed, and package them for you to save or share with a doctor. This service does not provide medical advice or diagnosis.
3. File Retrieval & Record Retention
Save files before the retrieval deadline shown for your task. Retrieval expiry and server file cleanup are separate processes; necessary task, payment and support records follow their respective retention rules.
4. Data Processing & Technical Support
Submitted hospital links and required verification details are processed on our server for retrieval and delivery within your authorization. Authorized staff may assist with adaptation, troubleshooting and technical support. Do not share medical links, QR codes or verification details in public channels.